At BMADZ, we are committed to ensuring your satisfaction with our unstitched branded suits. If, for any reason, you are not fully satisfied with your purchase, this Return and Refund Policy outlines the terms under which returns, exchanges, and refunds are accepted.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be in original condition, unworn, unwashed, and with all original tags and packaging intact.
  • Returns must be initiated within 14 days of receiving your order.
  • Custom or sale items are non-returnable and non-refundable unless they arrive damaged or defective.

2. Non-Returnable Items

The following items cannot be returned or refunded:

  • Items purchased on clearance or sale.
  • Custom-stitched suits or any items altered upon customer request.
  • Items marked as final sale.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at support@bmadz.com with your order number and reason for the return.
  2. Once your return request is approved, you will receive instructions on how and where to send the item(s).
  3. Ship the items back to us using a traceable shipping method. Return shipping costs are the responsibility of the customer unless the item was damaged or incorrect.

4. Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund:

  • Approved refunds will be processed to your original method of payment within 7-10 business days.
  • If your refund is delayed, please check with your bank or credit card company as processing times may vary.

5. Exchanges

If you wish to exchange an item for a different product (size, color, or style), please:

  • Follow the return process as mentioned above.
  • Once the returned item is received, you may place a new order for the desired item.
  • Exchanges are subject to product availability.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at support@bmadz.com. Include photos of the damage and your order number. We will offer a replacement or a full refund in such cases, and return shipping will be covered by BMADZ.

7. Late or Missing Refunds

If you haven’t received your refund yet, please:

  • First check your bank or credit card statement.
  • Contact your bank or credit card company, as processing times can vary.
  • If you’ve done all of this and still have not received your refund, please contact us at support@bmadz.com.

8. Return Shipping Costs

  • Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect.
  • We recommend using a trackable shipping service or purchasing shipping insurance, as we are not responsible for lost or damaged returns.

9. Changes to Return and Refund Policy

BMADZ reserves the right to update or modify this policy at any time. Changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically.

10. Contact Us

For any questions or concerns regarding returns or refunds, please contact our customer service team:

Email: support@bmadz.com
Address: [Insert Business Address]
Phone: [Insert Contact Number]